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💡 Kanata Repair Studio – Return & Warranty Policy

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At Kanata Repair Studio, your satisfaction matters to us. We want you to feel confident that every repair and every part is reliable and backed by our care.

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💳 Refunds

• If a repaired part or service does not perform as expected, we are happy to review the issue and provide a solution.

• To process a refund or replacement, the replaced part must be returned to us for inspection.

• Approved refunds are issued to the original payment method and typically take 5–7 business days to process.

• Once a repair has been completed, labor charges are non-refundable. Parts and service concerns are handled under our warranty policy below.

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🛡️ Warranty Coverage

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Most repairs come with a 30-day warranty from the date of service. Please note that certain consumable or cosmetic parts may carry a shorter warranty period. This includes, but is not limited to battery replacements & charging port replacements These parts naturally experience wear and tear, which may affect their warranty duration compared to major repairs such as screen replacements.

 

The warranty covers defects related to the installed part and our workmanship. If an issue arises within the warranty period due to the part we installed or the repair performed, we will repair or replace it at no additional cost.

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❌ What’s Not Covered

 

The warranty does not cover:

• Accidental or physical damage after the repair (drops, cracks, liquid or water damage).

• Damage caused by misuse, impact, or power surges.

• Further repairs, modifications, or tampering performed by another service provider.

• Issues unrelated to the original repair or the part that was replaced.

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📌 Additional Notes

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• Warranty service requires proof of the original repair.

• Devices showing signs of physical or liquid damage after repair may void the warranty.

• This warranty is non-transferable and applies only to the original service performed.

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